Posts Tagged ‘channel sales’

Channelinsight and Xactly Revolutionize Compensation Management for the Channel

November 29th, 2011

Direct and channel sales reps can spend as much as 10 – 20% of their time tracking their channel sales. If they are sifting through data, you know they aren’t out there selling. As a sales executive you want those feet on the street generating new business, not glued to a computer looking for the sales data they need to earn their commissions.

Sales compensation management is the foundation that supports your entire sales strategy. According to Gartner, “enterprises will miss the equivalent of 5-10% of annual sales as “lost opportunities” that could have been captured through improved management of sales territories, quotas and compensation plans.”

Traditional direct sales compensation solutions manage the sales process from lead to order, which works for the direct sales model. But with a sale taken through the channel these traditional, direct solutions provide no link between shipment, which is the true “close” of a channel sale, and compensation payment. Clearly the need for an automated sales compensation management solution is just as critical for sales that are processed through the channel as for direct sales. In order to accomplish this, you need a best-in-class solution, which is why I am very pleased with our recently announced strategic alliance with Xactly.

Xactly and Channelinsight are championing the first and only automated compensation management solution for the channel. Our aligned services:

    • Ensure timely, accurate compensation payment for channel sales
    • Provide visibility into an opportunity from lead to shipment
    • Eliminate channel conflict
    • Increase direct rep and channel partner productivity

I encourage you to visit http://www.xactlycorp.com/ to learn more about their innovative approach to compensation management, and then head over to their blog at http://www.xactlycorp.com/media/category/blog/. The folks at Xactly have some very well considered opinions — I especially liked Erik Charles’ post “Get Sales Performance Metrics Right”.

We’re also currently working with our new partners at Xactly on a joint webinar to be presented in February. Check back soon for the announcement of the date and time.

Special Pricing Program Abuse

July 15th, 2011

Abuse of special pricing programs may cost high tech companies an estimated $1.4 billion in lost profits each year. That really grabbed my attention. According to the latest survey conducted by The Alliance for Gray Market and Counterfeit Abatement (AGMA) special pricing abuse may affect up to 25% of all channel sales. 84% of respondents agree that incentives program abuses can fuel gray market activity, resulting in unfair competition and price erosion.

I found it interesting that 75% of respondents use some combination (stacking) of end-user, programmatic and channel partner accreditation level incentive types, and many use all three. Most respondents felt that end-user incentive programs had the strongest potential for abuse because companies have little visibility into the end-customer and must rely on unverified partner reporting.

The next largest potential for special pricing abuse lies with stacking incentives in a single transaction. Many companies may not have the mechanisms to track total incentive payments across multiple programs, allowing inappropriate use of special pricing to go undetected.

So, what can you do to stop special pricing abuse?

• Improve partner programs by testing and modeling based on historical data
• Automate incentive and discount programs with custom rule to prevent inappropriate stacking of special pricing programs
• Monitor special pricing program performance in real-time to gain visibility into how the programs are used by product, partner, territory
• Track serial numbers to the end-customer to identify potential gray market activity

I’m interested in your thoughts on the survey results, and in what you do to prevent your partners from abusing the special pricing that you give them.